FAQs for Staff

What is Grtfl?

Grtfl is a cashless tipping and feedback platform that works with individuals and businesses in the service industry to increase staff earning potential and provide customers with an easy way to show appreciation for great service. Grtfl collects and distributes tips transparently, ensuring that 100% of the tip goes directly to the individual. Grtfl gives team members instant access to their funds without waiting until payday to receive tips.

How does Grtfl work?

When you receive your email from Grtfl, you will receive a unique QR code that customers can use to access your Grtfl page to tip, compliment or rate you. Customers can tip you directly using Apple Pay, Google Pay or card details. Once you receive a tip, it goes straight into your Grtfl account. To withdraw the funds, enter your bank details, and the money will be transferred within 2-3 business days.

Do I get charged to use Grtfl?

For a solo account, Grtfl is free. When customers pay by card, there are fees to pay to the card issuer, and Grtfl must take a small fee of 5% +25p to cover the cost of running the service. On 98% of tips, customers cover this charge, meaning you receive 100% of the tip with no deductions.

Does the customer see my Grtfl information?

As your account is under your employer’s business, what is visible is up to you and the company. Customers cannot see your bank, private, or personal information or how much you have earned through Grtfl. Personal features like your profile picture can be added to your account.

What can Grtfl be used for?

Grtfl can be used to collect tips given freely to you, but it cannot be used to collect money in exchange for goods and services. It can be used to provide an easy and simple way for customers to show their appreciation through a tip, compliment, or rating.

How can I sign up for Grtfl?

Once you receive an invite from your manager to join the Grtfl platform, you can confirm your first name, last name, email address and phone number to sign up. An SMS message will be sent to your mobile once someone has left you a tip, compliment or rating.

How can I receive my tips?

Once you receive a tip, it shows up instantly in your account, and you can keep it in your account for as long as you like. To withdraw the funds, enter the amount you want to withdraw, and the funds will be sent to your bank account within 2-3 working days.

Do I have to pay tax on my tips through Grtfl?

Tips received through Grtfl should be treated the same as cash tips, and you should seek advice from a professional tax advisor for further information. Your tips through Grtfl are exempt from national insurance contributions, and you should declare them as income with HMRC. You can find guidance on how to do your self-assessment tax return on our website.

Why use Grtfl instead of cash tips?

If you are still receiving cash tips, you can continue to do so. However, Grtfl provides a cashless option that ensures you receive 100% of the tip and instant access to your funds without waiting until payday.

FAQs for Employers

Who can use Grtfl?

Grtfl is a cashless tipping and feedback platform designed for anyone who receives tips, whether you’re an individual or a business. Our community includes companies in the service industry, such as hospitality, hair and beauty, as well as individuals who busk, taxi, teach yoga, and more. If your company collects tips, Grtfl can help your team earn more and save you time on administration, as well as money on national insurance and value-added tax.

How do I sign up?

Getting started with Grtfl is quick and easy. Simply enter your details on our website HERE, and a team member will contact you to discuss your needs. We offer a range of services, and there are no sign-up or ongoing costs – it’s great, isn’t it?

What happens next?

Once you’ve sent a request/signed up, one of our team members (yes, a human!) will call you to start onboarding. After we’ve had a chat and learned about your needs, you can set up your account and be live within a few days. Next, we’ll assist you in setting up the automatic distribution of tips through our dashboard. We can customize this to meet your requirements, whether for the team, individual, or a share percentage.

Where can my QR codes be used?

Your unique business QR codes can be printed on receipts or customized collateral. Once you have an account with us, you’ll receive your own QR code and link, which you can use however you like. If you have any unique ideas on how you’d like to use them, please get in touch, and one of our team members will assist you with any integrations and processes. Alternatively, we can create customized stands, stickers, or receipt wallets for your venue. Stay tuned for more exciting things coming soon!

What can Grtfl be used for?

Grtfl can be used to collect tips given freely to you, but it cannot be used to collect money in exchange for goods and services. It can be used to provide an easy and simple way for customers to show their appreciation through a tip, compliment, or rating.

Can Grtfl work with my POS system?

We love making new friends and are open to integrating with anyone. Our platform can integrate seamlessly with almost all POS systems. If you have any questions about your existing system and how ours can work with it, please contact us.

What is Tronc, and can I manage it using Grtfl?

Tronc is a common arrangement hospitality businesses use to distribute tips and service charges to staff. With Grtfl, you can easily manage Tronc using our powerful tronc management tool, which makes tip distributions straightforward, saves you time, is free to use, and offers full transparency for teams. Moreover, we ensure that you are fully compliant with HMRC regulations.

What services do you offer for service charge and automated TRONC?

Grtfl is a cashless tipping and TRONC platform that works with businesses in the hospitality industry to boost staff earning potential in today’s cashless society and alleviate costs and ‘tip admin’ from the operator. We automatically collect and distribute all your tips and service charges fairly and transparently, with key benefits such as more tips for the team, reduced admin for the operator, full transparency on tip data for the team and business, and faster access to their fair share of tips.

We integrate with your EPOS to split off tips at the point of sale or end of the night, where additional service charge and tip income would go off to the Grtfl platform, and F&B revenue would go directly to each venue. This would allow team members to either get 100% of the tip owed to them, and it would be up to them to declare their tips, or we can operate a fully managed and automated TRONC solution.

Tips can be split in several ways based on your choosing. Tips would go into the Grtfl platform and be apportioned out how you wish at the end of the shift, or tips would be split at the end of the week. This means that tips coming from the Grtfl platform would not be going through the business, alleviating you from admin and tax contributions. It would give staff access to their tips quicker, weekly or daily, rather than at the end of the month with payroll. This also ensures that all parties have a fair and transparent method of collecting and distributing tips, which helps with staff retention and much more.

What are your fees?

Grtfl is entirely free for businesses at the moment. There are no setup costs or contracts! In addition, we can design and print bespoke cards and stickers with your logo or configure your POS system to print our QR codes, all at no cost.

Each transaction has a small fee for our traditional QR code tipping. Our platform fee is 5%. In 98.9% of cases, the customer covers this charge on behalf of the person or team they’re tipping, meaning that the person or team receiving the tip will get 100% of it, and it’s free for them.

Why are there card fees?

Grtfl only passes charges on from the card provider and adds a bit on top to help facilitate and develop the platform. This doesn’t mean the business incurs a charge; the processing cost is (by default) put onto the customer. So whether your salon or restaurant is getting one tip per day or 100 per day, there will be no cost incurred.

Ready to make a positive change for your business, team and customers? Find out how we can help you to feel good and be great.

© 2023 Grtfl Ltd. All Rights Reserved. Registered in England. Registration No 13870259.